{"id":151978,"date":"2026-08-26T03:07:10","date_gmt":"2026-08-26T03:07:10","guid":{"rendered":"https:\/\/rickmersmarinesupply.com\/?page_id=151978"},"modified":"2026-09-22T20:44:08","modified_gmt":"2026-09-22T20:44:08","slug":"right-of-withdrawal","status":"publish","type":"page","link":"http:\/\/msc-sas.com\/en\/right-of-withdrawal\/","title":{"rendered":"Right of Withdrawal"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mt9ip9xw-1e49d92a27b102ef6d4d125194ba39f0\">\n#top .av-special-heading.av-mt9ip9xw-1e49d92a27b102ef6d4d125194ba39f0{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mt9ip9xw-1e49d92a27b102ef6d4d125194ba39f0 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-mt9ip9xw-1e49d92a27b102ef6d4d125194ba39f0 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mt9ip9xw-1e49d92a27b102ef6d4d125194ba39f0 av-special-heading-h3  avia-builder-el-0  el_before_av_one_fifth  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS ( B2C )<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='flex_column av-c83lca2-dc885d9f060f8fa69f82629702c9b0fa av_one_fifth  avia-builder-el-1  el_after_av_heading  el_before_av_four_fifth  first flex_column_div  '     ><\/div>\n<div  class='flex_column av-5x2w3ai-8b34b024ff0306308b963ccd85f3b283 av_four_fifth  avia-builder-el-2  el_after_av_one_fifth  avia-builder-el-last  flex_column_div  '     ><section  class='av_textblock_section av-mt9ioo6e-1d3a5f87abb37dae99e1fb328bf60ac2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS<br \/>\nM S C ( Ship Chandler )<br \/>\nB2C<\/p>\n<p>Website: https:\/\/msc-sas.com<\/p>\n<p>1. Scope<br \/>\nThese provisions apply exclusively to consumers purchasing goods from our online shop under a distance contract. Separate B2B return and RMA terms apply to business customers.<\/p>\n<p>2. Statutory Right of Withdrawal<br \/>\nConsumers generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason. For goods, the period generally begins when the consumer or a third party indicated by the consumer, other than the carrier, receives the goods.<\/p>\n<p>3. Exercising Withdrawal<br \/>\nWithdrawal must be clearly declared before the period expires:<br \/>\nM S C ( Ship Chandler )<br \/>\nLangebrogade 4<br \/>\n1411 K\u00f8benhavn<br \/>\nDanmark<br \/>\nEmail: sales@msc-sas.com<br \/>\nNo specific form is mandatory. The model withdrawal form below may be used.<\/p>\n<p>4. Consequences<br \/>\nAfter valid withdrawal, we reimburse all payments received, including standard delivery costs. Additional costs for a more expensive delivery method chosen by the consumer need not be reimbursed. Reimbursement is generally made within 14 days after we are informed of withdrawal. We may withhold reimbursement until the goods are received or proof of dispatch is provided, whichever occurs first.<\/p>\n<p>5. Return<br \/>\nGoods must be returned without undue delay and no later than 14 days after notice of withdrawal. The direct return costs are borne by the consumer, provided this was disclosed before conclusion of the contract.<\/p>\n<p>6. Handling of Goods<br \/>\nThe consumer may inspect and handle the goods only as necessary to establish their nature, characteristics and functioning. The consumer may be liable under applicable law for diminished value caused by handling beyond that necessary.<\/p>\n<p>7. Statutory Exceptions<br \/>\nThe right of withdrawal does not apply in the cases provided by law, including, where the statutory conditions are met, goods made to the consumer&#8217;s specifications or clearly personalised and certain sealed goods unsuitable for return for health or hygiene reasons where the seal was removed after delivery. Not every special or customised product is automatically excluded.<\/p>\n<p>8. Defective or Non-Conforming Goods<br \/>\nThe right of withdrawal and statutory rights for defective or non-conforming goods are separate. Statutory consumer rights, including repair, replacement, price reduction or termination\/refund where applicable, are not restricted by the B2B RMA procedure. Contact: sales@msc-sas.com.<\/p>\n<p>9. RMA in B2C<br \/>\nAn RMA number is not a prerequisite for exercising the statutory right of withdrawal. An internal RMA or case number is used solely for processing and does not restrict statutory consumer rights.<\/p>\n<p>10. Model Withdrawal Form<br \/>\nTo: M S C ( Ship Chandler )<\/p>\n<p>Langebrogade 4<br \/>\n1411 K\u00f8benhavn<br \/>\nDanmark<\/p>\n<p>Email: sales@msc-sas.com<br \/>\nI\/We (*) hereby withdraw from my\/our (*) contract for the sale of the following goods (*) \/ provision of the following service (*)<br \/>\nOrdered on (*) \/ received on (*)<br \/>\nName of consumer(s)<br \/>\nAddress of consumer(s)<br \/>\nDate<br \/>\nSignature of consumer(s) (only if notified on paper)<br \/>\n(*) Delete as appropriate.<\/p>\n<p>11. Relationship to B2B<br \/>\nThese B2C provisions apply exclusively to consumers. The separate B2B return and RMA terms apply to businesses and other business customers.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-151978","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/pages\/151978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/comments?post=151978"}],"version-history":[{"count":0,"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/pages\/151978\/revisions"}],"wp:attachment":[{"href":"http:\/\/msc-sas.com\/en\/wp-json\/wp\/v2\/media?parent=151978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}